Privacy Policy

Overview

Rise Direct ("we," "us," or "our") respects your privacy. This policy describes what information we collect through our website and services, how we use it, and the choices you have.

Information We Collect

• Contact information you provide, such as your name, business name, email address, and phone number.
• Account and business information submitted during customer onboarding, such as licensing and verification documents.
• Usage information such as pages visited on our website, collected through standard server logs.

How We Use Your Information

• To create and manage your wholesale account
• To process, fulfill, and communicate about your orders
• To verify licensing and regulatory compliance
• To send account notifications you have opted in to receive, including email and text messages
• To operate, secure, and improve our website and services

Text Messaging (SMS) Privacy

If you opt in to our text messaging program, we use your mobile phone number solely to deliver the account notification and order update messages described on our Text Message Updates page.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or obtained by, any third parties.

You may opt out of text messages at any time by replying STOP. Reply HELP for assistance.

Information Sharing

We do not sell your personal information. We share information only with service providers who help us operate our business (such as shipping carriers, payment processors, and communications providers), and only as needed to provide our services, or where required by law.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transmission and access-controlled systems.

Data Retention

We retain personal information for as long as needed to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Your Choices

• Opt out of text messages at any time by replying STOP
• Request access to, correction of, or deletion of your personal information by contacting us

Contact Us

Questions about this policy? Email info@risedirect.com.